Dealing with livestock always comes with risks. Heat pack can stop working, outside temperatures can affect livestock or even the shipping carrier.

If your order comes in DOA (NOTIFY US IMMEDIATELY) we require you take clear photos of the fish in the original UNOPENED bag and a video of the original packaging with the DOA.

If the fish bag has been opened, it voids all refunds. If photos or videos are not presented it voids all refunds. If the fish has been added to a tank, it voids all refunds.

Orders that have been placed but not shipped can still be refunded, but a 30% restocking fee will be applied.

If your order has been shipped, there will be no refund.

If your order arrives DOA, (see DOA POLICY)

Dealing with livestock always carries risks, especially when shipping aquatic livestock. At Yb_Finatic we try our best to guarantee a successful order.

Although we try our best to provide a successful order, sometimes unforeseen accidents can happen. If your fish arrives DOA, (see, DOA POLICY)

If your order is missing during shipping, that is out of our control and you would have to take it up with USPS, all orders are provided with a tracking code. We will also try our best on our end to help recover the order but there is no guarantee anything can be done.